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Harvester recruits comedian Rhys James to train staff on comedy tactics
13/04/2017 - 09:00
Harvester, the family pub and restaurant chain, has recruited comedian Rhys James to train staff on comedy tactics and conversation starters.
Written by Isabel Finch
A training session from James, who has appeared on comedy panel show Mock the Week, saw staff put his tips to the test on unsuspecting diners, with help from James on hidden camera.
Rob Pitcher, divisional director at Harvester, said: “Our ethos is based on ‘feel good dining’ and we believe that training our staff in comedy will help bring family and friends closer together.
“Introducing more humour to the server and guest relationship is something we consider very important. We want guests to know that if they go into a Harvester, they will not only be served delicious food, but they’ll have a brilliant experience too.”
The recruitment comes after a survey, conducted by Harvester, revealed that more people prioritise humour over romance when out on a date and 65% said fun and laughter is key to a great dinner with family and friends.
James said: “It was fascinating to meet the Harvester staff and a wonderful, if challenging, project to work on. We have all had an awkward dinner experience where things haven’t gone quite right, and I think comedy can help to alleviate the awkwardness.
“Everyone I met was so enthusiastic an the feedback so far has been fantastic.”
The staff training session with James can be viewed here.